New skill
What should Pip be able to do?
When a customer asks where their order is, look it up in Shopify and tell them if it has shipped.
Order status
- Use when
- A customer asks where their order is.
- Flow
- Ask for the order number.
- Look up the order in Shopify.
- Tell the customer if it has shipped and when the carrier expects it.
- Rules
- Never guess a delivery date.
- Reply
- The order’s status, in a sentence or two.
Harbor GoodsAI assistant
Customer: Where is my order?
Harbor Goods: I can check that for you. What’s your order number?
Customer: It’s #1043.
Looked up order #1043 in Shopify
- Status
- Shipped
- Carrier
- UPS
- Expected
- Thu, Sep 25
Harbor Goods: Order #1043 shipped with UPS, and UPS expects it on Thursday, September 25.