How Chirpedly works
Start with what your business knows. Teach the agent a job. Then choose where it meets customers and what services that job can use.
1. Add what your business knows
Add the facts, pages and files you want your agent to use. This Knowledge gives it business-specific material for answers, rather than making it rely on a generic response. Keep the source material current as your business changes.
2. Describe each job in a skill
Write what should happen in ordinary words: when the skill applies, what to ask, which steps to follow, the limits to respect and what the customer should hear back. Chirpedly can draft the skill from your description. You read and publish it when it says what you mean; you can pause it later. A skill gives the agent a procedure, not a fixed reply to every possible message.
3. Choose the route and the tools
Connect a supported customer channel so people can reach the agent where it fits your business. When the skill needs information from a service, connect the integration and name the capability the skill may use. A connection alone does not mean every possible action is turned on for every skill.
What happens during a customer request
The agent interprets the request and selects relevant published skills. It uses the Knowledge and connected capabilities available to those skills, then writes a reply from the information returned. For work with effects, Chirpedly checks the permission and any required approval before carrying it out. Your team can follow the conversation in Messenger and take over when your procedure calls for it.
For a concrete example, a connected store can supply an order's current status; an order-status skill can say what details to ask for before sharing more. A different business could define a completely different job with its own information and service. Read one agent, three kinds of customer work for a step-by-step walkthrough, or see the reviewed use cases for available work and its requirements.
Chirpedly is in early access. Availability depends on the channel and service you connect and the capabilities released for them. Learn about Chirpedly or see pricing.