Outlook email
Customer email answered from your own Outlook mailbox
Connect the Outlook mailbox your customers already write to. Your AI agent reads each new email and answers the ones that need a reply, in the same thread and from your own address, using your Knowledge, your skills and the apps those skills name.
The channel
Email that stays in your own mailbox
Nothing is forwarded. Customers keep writing to the address they already use, and each email that arrives after you connect reaches your AI agent.
In the same thread
The reply goes back in the customer's thread, from your business's own address.
Only what needs a reply
The agent decides whether an email needs an answer. Out-of-office replies, mailing lists and other mail marked as automatic are never answered.
Your team's threads stay theirs
When a teammate replies in a thread, from the mailbox or from Messenger, the agent leaves that thread to them.
In Messenger
Each thread is one conversation in Messenger, titled with its subject. A reply your team writes there goes out from the mailbox, in the thread.
Up front about AI
The first reply in a conversation tells the customer they are writing to your AI assistant.
Beyond the inbox
Two email actions for your skills
The same sign-in gives your skills two email actions, on any channel. Each is available only to a skill that names it.
Email a customer
The AI agent emails a customer from your Outlook address. By default the customer agrees first, and a conversation emails only the first address it emailed.
Email your team
The AI agent emails your own Outlook inbox, for your team to see.
Setup
Connected by signing in
Connect Outlook and sign in to the mailbox your customers write to. A personal Microsoft account connects on its own. A work or school account needs its administrator's approval.
Connecting puts your live AI agent on Outlook email. With several live agents, you choose which one answers.
Give that agent the procedures it should follow for customer jobs.
Answer customer email from the address they already write to.
Outlook email works on every plan, Free included. During early access every workspace is on Free, and paid plans open with billing.
Start free