Order status
Answer order questions without opening another tab
A customer asks in chat or on a call. Your AI agent identifies the order, reads where it stands in your store, and writes the answer in the same conversation.
The job
Current information, where the customer already is
The customer should not need a portal, and your team should not need to copy an order screen into a reply.
Recognize the request
The model understands ordinary order-status questions without keyword rules or a separate intent menu.
Read the order
Shopify supplies where the order stands and its delivery dates, and tracking once the customer's email matches.
Protect private details
The answer stays general until the customer gives the email on the order.
Continue the conversation
A follow-up remains attached to the same customer, channel and problem instead of starting over.
What you need
Three Chirpedly pieces
Website chat, Facebook Messenger, Outlook email, Telegram, SMS or Phone carries the conversation.
Your procedure tells the agent what to ask and what the reply should cover.
Shopify supplies the live order facts used in the answer.
Let customers get the order answer while they are asking.
Start free, connect the channel and store, then publish the skill for the job.
Start free