Phone
The same AI agent, reached by phone
Customers call your number and talk to your AI agent, which says up front that it is an AI and that the call is transcribed. Every reply comes from the conversation, your Knowledge and the relevant skills, and the transcript is kept in Messenger.
The channel
A phone conversation without a second operating model
Calls do not need separate scripts, tools or customer records.
Model-written speech
The model writes each answer for the turn it answers. The greeting and the short lines said while it works are written by the model once for each call.
Short spoken answers
Replies are shaped for a call: one or two short sentences, with detail waiting until it is needed.
The same skills
The business procedure remains the authority whether the customer types or talks.
Kept in Messenger
The transcript is kept in Messenger, where your team reads it like any other conversation.
Continuity
Channel changes. Authority does not.
Knowledge
Business facts support the answer.
Skills
Business procedures guide the job.
Apps
Connected apps supply facts and, when a skill allows it, take actions.
For now
Where phone calls work today
The AI agent answers calls in English.
Customers call in on a Canadian number. The agent does not place calls.
When a skill hands a call to your team, the call ends and the conversation waits in Handoffs.
Give customers a number that reaches the AI agent already doing the work.
Phone calls come with Starter, Plus and Growth. During early access every workspace is on Free, and paid plans open with billing.
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