SMS
The same AI agent, reached by text
Customers text the number they already call. Your AI agent answers each text with a short reply from the conversation, your Knowledge and the relevant skills, and every thread is kept in Messenger for your team.
The channel
Texting without a second operating model
SMS runs on your workspace's Phone number, so one number carries calls and texts.
Short replies
Each reply is one short plain text that answers what was asked and invites the customer to ask about the rest.
One thread per customer
Texts between a customer's number and yours are one conversation. After a day of silence, the next text starts a new one.
Opt-outs are respected
When a customer texts STOP or another opt-out word, the number stops texting them and the agent does not answer it.
Written messages
The agent reads what customers type. A text with only a picture gets a plain reply that the agent cannot open it.
In Messenger
Your team sees each thread in Messenger. A reply written there is texted to the customer.
Continuity
Channel changes. Authority does not.
Knowledge
Business facts support the answer.
Skills
Business procedures guide the job, by text as in chat or on a call.
Apps
Connected apps supply facts and, when a skill allows it, take actions.
For now
Where texting works today
SMS comes with the phone number in Starter, Plus and Growth.
Get a number in Phone, then connect SMS on it. Customers start the conversation; the agent does not text first.
Let customers text the number that already reaches your AI agent.
SMS comes with Starter, Plus and Growth. During early access every workspace is on Free, and paid plans open with billing.
Start free