Refunds
Handle the refund conversation without losing control of the money
Your AI agent follows your refund skill and checks that the order belongs to the customer. By default, your team sees the exact refund and approves it before any money moves.
The control
The conversation can be natural. The effect stays exact.
The model understands the request and writes the reply. Chirpedly keeps the order, the amount and the approval exactly as agreed.
Your rules first
Eligibility and required questions come from the refund skill, not a generic platform policy.
One identified order
The refund stays on the order the customer proved is theirs.
One approved amount
By default, your team sees the proposed amount before Shopify receives it, and a refund can never be more than the customer paid.
Never twice
If a refund is retried, Shopify does not return the money a second time.
What stays separate
Meaning, permission and effect
The model
Understands the request and writes the customer-facing answer.
The skill
Carries the business's refund procedure and limits.
Chirpedly
Checks the customer's identity, waits for approval by default, keeps the refund on the right order and runs it once.
Make the refund conversation helpful, and keep the money under your control.
Start free and write the refund procedure your AI agent should follow.
Start free